Customer Care

A-List Ornaments is a one woman, tiny business operating out of my home in Austin, TX.  I'm so incredibly thankful for the opportunity to send my creations to you and your loved ones, and I want you to be thrilled with your purchase!  I love receiving excellent customer service, so I strive to provide it to you.  I am easy to reach and typically respond to inquiries right away.  My goal is to get you opening a sparkling box of rainbows as quickly as possible.  Should there be any sort of problem with your order, please just reach out and I will put things right. 

 

 

Our materials

I use a combination of new, up-cycled, and vintage materials in to make ornaments.  Many of my materials are sourced from my local creative reuse thrift store, from estate sales, and from vintage re-seller and collector friends around the country.  I try really hard to make sure that each ornament has at least one component that was bought second-hand or has been repurposed.  I also re-use shipping materials like bubble wrap, packing peanuts, and tissue paper when possible.  

Ornaments Available in Multiple Quantities 

Although some ornaments I make are totally one-of-a-kind due to vintage or thrifted elements that are unavailable to replace, many of my favorite and most popular designs are replicated for wider availability.  When multiple quantities are available, it's important to note that due to the handmade nature of these items, very slight differences may be present from ornament to ornament.  Item photos are as accurate as possible, and I think that if you like what you see online, you will love your ornaments even more in person, (because I'm just not that great of a photographer!).  

Privacy & Safety

Keeping your information private is important to us.  To enable us to fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.   You may also choose to provide us with additional personal information (for custom orders or gifts, for example).  We will only collect, use, and share your information as needed to fulfill your order and provide customer support.  We may also, in some cases, legally be required to retain information about your purchases for tax law.

 

A-List Ornaments will not sell your personal information to any third party.  We will not use your email address, phone number, or mailing address to send you marketing announcements.  However, if you choose to subscribe to our newsletter, you will receive occasional email notifications of sales, exclusive offers, and important news. 

To read more details of our Privacy Policy

 

EU customers

Payment Methods

We accept:

     - Credit / Debit Cards
     - PAYPAL