Shipping Policy
Except in the case of custom orders or when a listing specifies otherwise, ornaments are in stock and ready to ship. We ship quickly! Packages go out within two business days of ordering and are shipped via USPS first class. International shipping and other shipping upgrades are available at checkout. Delivery carrier service speed may be impacted by the pandemic, so you may want to order early and consider upgrading your shipping speed.
Please note that the USPS is not required to scan items during each leg of their shipping process. Therefore, your item's tracking information may not be up to date on the USPS website. If you are unable to find tracking info for your package, please reach out. I am happy to help.
Packaging
For the security of your delicate purchases, ornaments are packed in tissue paper, bubble wrap, and shipped in boxes padded with filler. Saving shipping materials from the landfill is important to me, and I re-use materials as much as possible when they do not compromise the appearance and quality of your package. If your box comes with packing peanuts, these are definitely re-used, and I hope that you will find ways re-use them too!
While gift wrapping is available for an additional fee, the presentation of a standard package is cute enough for gift-giving.
Return Policy
I've sold hundreds of ornaments over the past three years without a single return request or notification that an item arrived damaged, but please contact me if you have any problems with your order so that we can work out a satisfactory solution! I put a ton of love and time into each piece, pack each order up with utmost care, and am here to make you happy with your purchase.
Thank you for understanding that custom orders will not be refunded unless they arrive damaged.